Alert FAQs

Select Alerts from the menu. From Alert Options, you will be able to select the types of alerts you wish to receive (Balance, Transaction, ATM). Expand the alert types to preview the various individual alerts available. Enter the information for the alert type and how you wish to receive the alert (e.g., email or text) and click save.

Contact Options will allow you to manage your contact information for receiving alerts and establishing “Do Not Disturb” times.

Scheduled alerts are sent out on the days and and at the time chosen by the customer when the alert is set up

*There is no set timeframe.

Replying STOP to a text alert will disable your mobile banking option of receiving alerts. However, this will not delete the alert from your eAlerts tab. In order to get re-enrolled to receive alerts please follow these step by step instructions.

• Log in to Online Banking.
• Click on Options on the top navigation bar.
• Scroll down to Mobile Banking Profile.
• Click the button for Manage Devices.
• Select “Change my Mobile Banking services” from the dropdown next to your mobile device.
• Click Go.
• Click the checkbox next to Alerts (I’d like to receive text alerts).
• Click Continue. You are now re-enrolled to receive text alerts.

You will receive an alert when a debit card transaction has been pre-authorized (when the card is swiped) and when the transaction posts the account.

*Note: You are not necessarily being double charged.