Service My Mortgage FAQs

You can setup recurring payments via online banking or from our mobile app.

Cancellation of PMI is determined by many factors, most notably you must have 20% equity in your home. To determine if your payment history and home value qualify for cancellation of your PMI, please contact us to review your options. It’s important to note that an appraisal may need to be ordered to assist us in determining the value of your home.

Your insurance company will mail you a check for the insurance claim. Generally, it will be made out to you and Citizens Community Federal National Association (CCFBank).

Step 1: All parties listed on the check will need to sign it before delivering to CCFBank.

Step 2: Bring the check to your nearest branch along with a copy of your Adjustor’s Report, and Contractor’s contract signed by both the contractor and yourself. If you need multiple contractors to complete repairs, we will need a copy of each signed contract/estimate.

Step 3: Complete the Declaration of Intent to Repair form.

The first portion of your funds will be released upon receiving the above documentation. The amount of funds released will be determined by the total amount of your claim and the amount due to your contractor(s) to begin repairs. The remaining portion of your funds will be released once the repairs are complete and have been inspected.

Step 4: Complete the Statement of Completion and Satisfaction form.

It’s important to note that the balance on your mortgage statement and in online banking may not reflect the actual payoff amount. Using one of these amounts and making an online payment will not properly payoff your loan.

Instead, contact our Customer Service team for your actual payoff amount. They will provide you with instructions on how to make the payment so CCFBank can properly satisfy your mortgage.

Step 1: Inform your new agent that “CCFBank National Association” needs to be listed as a mortgage on your policy. Please provide the following information to your agent for completing the mortgagee information on your policy :
CCFBank National Association
ISAOA / ATIMA
PO Box 390571
Minneapolis, MN 55439-0571

Step 2: Once you have the copy of the new insurance binder or policy, email the document to [email protected]. Do not include your social security number, account number, or other confidential information in the email.