Debit Card FAQs

For lost or stolen debit cards, please contact Client Support at 1-800-590-9920 Monday through Friday, 8:00am to 5:00pm CT, and 9:00am to Noon Saturday. After hours, please call 1-833-221-8670. For lost or stolen credit cards, please call 1-800-558-3424.

You can expect to receive your new debit card a month prior to the month that it expires, as long as we have your current address. To update your address, please contact Client Support at 1-800-590-9920 or stop by your local branch. Your old card will work until the end of the month that it expires.

If your debit card is not functioning properly or is damaged, you may order a replacement card by calling Client Support at 1-800-590-9920. You will receive a new card with a new expiration date within seven to ten business days, and the Personal Identification Number (PIN) you are currently using will work with your new card.

To activate your new debit card, please call 1-800-567-3451. You can also login to our mobile app, go to card controls, and activate your debit card.

To change the PIN for your debit card, please call 1-800-567-3451. You can also login to our mobile app, go to card controls, and update your debit card PIN.

Visa’s Zero Liability Policy means you aren’t responsible for unauthorized transactions made with your lost or stolen VISA Debit Card (or debit card number). This additional limit on your liability for unauthorized transactions does not apply to ATM transaction or to transactions using your Personal Identification Number (PIN) which are not processed by Visa® or to business debit card transactions.

VAU allows your CCFBank Debit Card number and/or expiration date to be securely updated at participating merchants when you have a “card on file” because of a product upgrade, card expiration, loss or theft, account closure, or other changes. Not all merchants participate in the program, so you should still make sure that your card information is updated at merchants where you have preauthorized payments setup. You may opt out of this service at any time by calling us at 1-800-590-9920.