Mortgage

Mortgage Services

Mortgage

Mortgage Services

What are my
Auto Pay Options?

If the payment account is a CCFBank Spend or Save account you may set up recurring payments.

If the payment is coming from another financial institution and you’re choosing not to use their online banking options, please contact your local branch or Contact Us here.

Questions? Please contact us at 800-590-9920 or 715-836-9994.

How would I
Cancel My PMI?

Cancellation of PMI is determined by many factors, the most important is if you have built up 20% equity in your home. To determine if your payment history and home value qualify you for cancellation of your PMI, please contact us and we will review your options. An appraisal may need to be ordered to assist us in determining the value of your home.

Questions? Please contact us at 800-590-9920 or 715-836-9994.

What does CCF need for
Insurance Claims?

Receiving Your Funds

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Your insurance company will mail you a check for the insurance claim. Generally, it will be made out to you and Citizens Community Federal National Association. Everyone listed on the check needs to sign it before delivering it to CCFBank.

What is my first step?

Bring the check to your nearest branch or mail to CCFBank endorsed by all parties.

Include a copy of your Adjustor's Report.

Contractor’s bid with the amount of funds your contractor(s) require to start repairs (if applicable) signed by each of you. If you need multiple contractors to complete repairs we will need a copy of each signed contract/estimate.

Complete the Declaration of Intent to Repair form.

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When can I receive funds?

The first portion of your funds will be released upon receiving the above documentation.

The amount of funds released will be determined by the total amount of your claim and the amount due to your contractor(s) to begin repairs. This will be made out to you and your contractor.

The remaining portion of your funds will be released once the repairs are complete and have been inspected. This will be made out to you and the contractor (if applicable).

Sign the Statement of Completion and Satisfaction and return it to CCFBank.

Click here for form

Questions? Please contact us at 800-590-9920 or 715-836-9994.

What are my
Pay off Options?

The balance on your mortgage statement and Online Banking may not reflect the actual payoff amount. Using one of these amounts and making an online payment will not properly payoff your loan. You will need to contact our Customer Service Team, 800-590-9920, for your actual payoff amount and they will provide you with instructions on how to make the payment so CCFBank can properly satisfy your mortgage.

Questions? Please contact us at 800-590-9920 or 715-836-9994.

What does CCF need for
an Insurance Carrier Change?

Before you change insurance companies, inform your new agent that “Citizens Community Federal National Association” (not CCFBank) needs to be listed as a mortgagee on your policy. Please provide the following information to your agent for completing the mortgagee information on your policy:
Citizens Community Federal National Association
ISAOA / ATIMA
PO Box 390571
Minneapolis, MN 55439-0571

Once you have the copy of the new insurance binder or policy, email the document to [email protected] with a note explaining the change in insurance companies. Do not include your social security number, account number, or other confidential information in the email.

Questions? Please contact us at 800-590-9920 or 715-836-9994.

Meet Your Banking Team

Not only are we your banker but we’re also your neighbor. We’re the little league coach and local chamber ambassador. Our families enjoy the community events right along with you. We are passionate about helping you achieve your financial dreams.

Meet Our Bankers