Online Security

Online Security

Online Security

We take necessary steps to protect and address our customer’s sensitive information. Our Online Security Policy generally describes how we collect, share, use, and protect your information. The terms “we,” “our,” “Bank,” and “us” in this Policy refer to Citizens Community Federal and/or its affiliates, divisions, or subsidiaries. If you are a customer who has opened an account or obtained a financial product or service from us for personal, family, or household purposes, our Privacy Notice may apply to you as well and further explains how we may use your information.

 By using our site, you are accepting the practices described in this Online Security Policy.


For the most part, while browsing our site, we will neither require nor collect personally identifiable information. You can browse our site and review our services without having to submit such information.

Electronic Communication

Forms of communication such as, e-mail, text messaging, social media, online chat, or similar electronic communication are essentially insecure. Try to limit sensitive personal information (such as your Bank account number) via e-mail or similar method.

When you send an e-mail or other electronic communication to us, you are communicating with us electronically and consent to receive reply communications from us or our providers electronically. We may retain the content of the e-mail, or other identifiers and our response in order to better service your needs and for legal or regulatory reasons.


We use security measures that comply with federal and state laws to protect your personal information. These include device safeguards and secured files and oversee our third party vendors to ensure information remains confidential.

If your account information is incomplete or inaccurate, please call or write to us at the telephone numbers or address on your account statements, online or other account materials.

Here are just a few of the safeguards we have in place to help ensure your personal security when visiting us online:

Your Password – We’ll ask you to develop a secret password that only you will know. Only then will you be able to review your personal information about your account. 

Our Privacy Policies – Our entire staff is dedicated to protecting the personal privacy of you, our customer. We have stringent privacy policies in place, and have instituted bank-wide measures to ensure that they are strictly observed.

Encryption Software – “encryption software” makes it possible to scramble a message between two parties (you and your bank), and this “scrambling” protects your account information so it can’t be intercepted and read by a third party.

We will never send electronic communication to you requesting sensitive personal information or account information. We will never ask you to “verify” information. We will never ask you to click on a special site link to do so. While emails of this nature may look like they are from us, and even use our logo, they are most likely a “phishing” scam. Phishing scams are emails in which identity thieves want you to “verify” information or otherwise divulge personal data. If you suspect a fraudulent electronic communication, please contact us at 1-800-590-9920.

For your account protection, please logoff when you have completed your Online Banking session.

Find tips to avoid identity theft.

Updates to Policy

Changes to this Policy are made periodically. Please review this Policy frequently and remain informed about any changes. Your use of our Site constitutes your acceptance of any amendments to and the most recent versions of this Policy. 

Information We Can Collect

When you visit our site, information can be automatically collected from you. This information may include, but is not limited to: Internet Protocol address, type and version of Internet browser software, date time, and duration of your site access.

Cookies are small text files that are placed on your computer to distinguish you from other visitors and are standard practice among websites to collect and track information. You can choose to have your browser warn you every time a cookie is being sent to you and choose not to accept them. You can also delete cookies from your computer at any time.

We may use these technologies on our Site to verify your identity, remember personal settings and offer your additional options to enhance your experience. We may also use them for some types of marketing. Cookies used for tacking advertising effectiveness do not collect personally identifiable information.