Make purchases in stores or online, anywhere Visa® is accepted. It works like a check, debiting funds from your account in real time.
To update your information, please fill out a Change of Address Form and mail it to: Citizens Community Federal, P.O. Box 218, Altoona, WI 54720. You may also update your information by contacting our Customer Service Center at 800-590-9920.
Most of our customers qualify for free Bill Pay. There’s no monthly service fee if you have a Traditional, Freedom, or Freedom Rewards Checking account.
Even if you’re not eligible for the monthly service fee waiver, you can still try Bill Pay for free for the first three months. After that, Bill Pay is $5 per month. The monthly service fee will be assessed starting in the first month of use after the free trial period. The charge will be deducted from your checking account.
Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.
At a high level, Mobile Banking offers the following security safeguards:
Authentication – Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
Encryption – 128-bit encryption is used for all transactions within Mobile Banking and between Mobile Banking and other Fiserv solutions (e.g., core banking and payment systems).
Fraud – Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
Availability/Resilience – Mobile Banking is protected against malicious attacks through software and server hardening measures.
Audit Ability – Mobile Banking provides full audit capabilities through event logs and event-based reporting.
Download our mobile and text banking user guide.