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Online Banking

New digital banking

IS COMING SOON

Our new and improved system will combine Personal and Business Online Banking into one easy-to-access platform and will feature all the essential tools you use today with friendlier navigation, increased security, an enhanced payment and invoicing solution for businesses, and more! It’s a powerful suite of digital services built for the way you want to bank.

PLEASE REVIEW IMPORTANT UPGRADE DETAILS

For a Quick Read:

System Downtime
Important - Action Required
Personal Online Banking Updates
Business Online Banking Updates
NEW Combined Mobile Banking App

SYSTEM DOWNTIME

  • Please check your email for important communications regarding dates, service availability, and any actions you may need to take before the upgrade.
  • During this period, certain online and mobile banking services may become unavailable, enter view-only mode, or experience limited functionality.
  • Transactions can still be made in-person at any of our branches or by calling us at 800-590-9920
banking

Fraud Awareness Reminder

CCFBank will never call you to ask for your password, token, one-time passcode (OTP), 4-digit PIN, etc. If you receive a suspicious or unexpected call, hang up and call us directly via the number shown on your statement.

IMPORTANT – ACTION REQUIRED

Confirm Contact Information – Personal Account Holders

To ensure a smooth first-time login on the new system, it is important that we have your current phone number and email address on file. Please log in to your Online Banking account to review and update this information as soon as possible.

Username and Password Required

Please be sure you know your login credentials before the upgrade begins. You will be required to log in with your username and password for the first time on the new system. This applies to both Online, Business Online, and Mobile Banking.

  • If you are unsure of your username, please contact us for assistance.
  • If you are unsure of your password, you can easily reset it by selecting “Forgot Password” from the Online or Mobile Banking login screen.

Mobile Banking Users

If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.

PERSONAL ONLINE BANKING UPDATES

General Account Information 

Most of your account details will be available and ready to use within the new system including transaction history, scheduled payments, internal transfers, alerts, and eStatement settings.

Non-Transferable Services 

The following settings will not transfer to the new system:

  • Card Controls via “Cards” in Mobile Banking
  • External Transfers
  • Personal Finance Manager

Please make note of or save your current settings and any related history for these services before the upgrade. You will need to set these services up or register for them again once the new  system is live.

Bill Pay Users 

Scheduled payments will transfer to the new system. Your payment history will not. Please be sure to save a copy of this prior to the upgrade.

Payee addresses in Bill Pay need to be complete and accurate for payee information to transfer to the new system. Please review and make corrections before the transition.

We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.

First-Time Login 

No changes to your personal login credentials are expected. You will log in for the first time using your current username and password whether online or via our mobile app.

Enhanced Security 

After entering your login credentials, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and  submit to securely log in.

BUSINESS ONLINE BANKING UPDATES

General Account Information 

Most of your account details will be available and ready to use within the new system, including transaction history, Bill Pay payee information, scheduled payments, recurring and scheduled internal transfers, ACH Templates, as well as your settings for eStatements, Merchant Deposits, Positive Pay, and Wire Transfers.

Internal Transfer Templates 

Internal Transfer templates will not transfer to the new system. Please download theses templates before the upgrade as they will need to be reestablished in the new system.

ACH Users 

ACH history will not transfer to the new system. Be sure to download this information before the transition. We recommend account holders create templates for each unique ACH file, if they have not already done so, as the “Copy” feature is not supported within the new system.

Quicken®/QuickBooks™ Users 

Please contact [email protected] for system conversion instructions for your version/product.

First-Time Login & Token Enablement 

Once the new system is live, you will log in for the first time using your current username and password. After entering your credentials, you will need to complete the Token Enablement process.

COMBINED MOBILE BANKING APP – NEW

As part of the upgrade, we will also be launching a new Mobile Banking app that allows both personal and business account holders to access their accounts from one easy-to-use app. The new app will be available when the upgraded digital banking platform launches. Please watch your email for instructions and important timing updates.

Important Notes: 

  • If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
  • If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.