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Learn everything you need to know, including mortgage payment instructions and payoff information for your CCFBank account.

Understanding Your CCFBank Mortgage

Learn everything you need to know, including mortgage payment instructions and payoff information for your CCFBank account.

Understanding Your CCFBank Mortgage

Let’s Dive In

You can setup recurring payments via online banking or from our mobile app.

Cancellation of PMI is determined by many factors, most notably you must have 20% equity in your home. To determine if your payment history and home value qualify for cancellation of your PMI, please contact us to review your options. It’s important to note that an appraisal may need to be ordered to assist us in determining the value of your home.

Your insurance company will mail you a check for the insurance claim. Generally, it will be made out to you and Citizens Community Federal National Association (CCFBank).

  • Step 1: All parties listed on the check will need to sign it before delivering to CCFBank.
  • Step 2: Bring the check to your nearest branch along with a copy of your Adjustor’s Report, and Contractor’s contract signed by both the contractor and yourself. If you need multiple contractors to complete repairs, we will need a copy of each signed contract/estimate.
  • Step 3: Complete the Declaration of Intent to Repair form.
  • The first portion of your funds will be released upon receiving the above documentation. The amount of funds released will be determined by the total amount of your claim and the amount due to your contractor(s) to begin repairs. The remaining portion of your funds will be released once the repairs are complete and have been inspected.
  • Step 4: Complete the Statement of Completion and Satisfaction form.

It’s important to note that the balance on your mortgage statement and in online banking may not reflect the actual payoff amount. Using one of these amounts and making an online payment will not properly payoff your loan.

Instead, contact our Client Support team for your actual payoff amount. They will provide you with instructions on how to make the payment so CCFBank can properly satisfy your mortgage.

  • Step 1: Inform your new agent that “Citizens Community Federal National Association” (not CCFBank) needs to be listed as a mortgage on your policy. Please provide the following information to your agent for completing the mortgagee information on your policy :
    Citizens Community Federal National Association
    ISAOA / ATIMA
    PO Box 390571
    Minneapolis, MN 55439-0571
  • Step 2: Once you have the copy of the new insurance binder or policy, email the document to [email protected]. Do not include your social security number, account number, or other confidential information in the email.

Have Other Questions?

Connect with a local lender for personalized guidance.

Brett Kemmer

Mortgage Loan Officer
NMLS #411288

Chris Ryder

Mortgage Manager
NMLS #481034

Kaylea Payer

Mortgage Loan Officer
NMLS #2284901

Margaret Tozier

Mortgage Loan Officer
NMLS #402052

Samantha Paris

Mortgage Loan Officer
NMLS #979978

Nathan Wester

Mortgage Loan Officer
NMLS #2486978